DELIVERY INFORMATION

Please refer to the following shopping and shipping guides before checkout.

Shopping process:

    1. Select the item and add to the shopping cart. The order can be merged and shipped in one batch. Shipping fee will be indicated at the checkout page. We offer free local delivery (residential and commercial) for over HK$400 / SF Station for over $300. You can also pick up the order from our workshop.
    2. Fill in the correct contact information, including name, contact number, email and shipping address.
    3. At the cart page, we offer local delivery and workshop pick-up, available time slot will be shown on the calendar. 
    4. After confirming the total purchase amount, select the payment method. After payment is completed, a confirmation email will be sent to you.
    5. Once the order is confirmed, under normal circumstances, we will ship the items within 3 days. 

    Hong Kong local delivery:

    In order to maintain the freshness of the chocolate, the products are shipped by SF cold chain delivery service. To ensure delivery are on time, please fill in a daytime contact phone number for the courier to contact you.

    Daily delivery time (Mon- Sun):
    Commercial area 9am - 6pm
    Residential area 9am - 8pm
    The final delivery date and time will be determined the courier of SF cold chain delivery service. 

    The scope of local delivery service includes Hong Kong Local (Excluding Chek Lap Kok, Lamma Island, Cheung Chau, Peng Chau and restricted districts)

    Hong Kong workshop pick-up:

    Our workshop address is Flat 13, 10/F, Elite Industrial Centre, Lai Chi Kok, Kowloon (Lai Chi Kok MTR station, exit D1)

    Opening Hour :
    Monday to Friday 11:30am - 7pm
    Saturday 11:30pm - 5:30pm 
    Sunday and public holiday will be closed

    During summer time, please store properly once you receive. 

    Terms and Conditions:

    1. Once the order is confirmed, it cannot be changed or cancelled. We will issue the order according to the selected delivery date. 
    2. If the product cannot be delivered due to incorrect contact information, Dedicated reserves the right to terminate the order without refund.
    3. Each waybill maximum can be delivered for one time. If the first delivery is unsuccessful, additional shipping costs will be incurred, which must be borne by the customer.
    4. For some addresses, it may be necessary to arrange for customers to settle at a designated location, for example, the address of a tenement building is settled on the ground floor or the address of a village house is settled at the entrance of the village.
    5. We always pack our products in protective packages with a cooler bag. We pass the products to the local delivery team in the best condition. If the chocolate bar is unfortunately cracked or melted during transportation, we do not accept return, refund or exchange as this will not affect the taste of product. 
    6. Some products need to be stored at certain temperature. We will ensure that the products are in the best condition and temperature before shipment. Dedicated will not be liable for any loss or damage if the product is deformed or deteriorated due to improper storage after receipt.
    7. When the typhoon signal No. 8 or above or the black rainstorm signal is hoisted, the delivery service will be suspended. In this case, the express company will contact the customer to reschedule the delivery.